जानकारी

evisa.co.az ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using evisa.co.az, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
1. Data Controller

The data controller responsible for your personal information is:

eVisa Services Center LLC
Azerbaijan, Sumqayit City, Mah 42, Apt 15, Man 18.
Registration Number: 2907874011

Contact for Privacy Inquiries:
Email: [email protected]
Phone: +994 50 597 43 00
2. Information We Collect
2.1 Personal Information

When you use our services, we may collect the following categories of personal information:

Identity Information:

    Full name (as it appears on passport)
    Date of birth
    Place of birth
    Gender
    Nationality
    Passport photograph

Passport & Travel Documents:

    Passport number
    Passport issuance and expiration dates
    Country of issuance
    Previous visa history (if applicable)

Contact Information:

    Email address
    Phone number
    Residential address
    Mailing address

Travel Information:

    Intended travel dates
    Purpose of visit
    Accommodation details
    Flight information (if provided)

Payment Information:

    Billing name and address
    Transaction records
    Payment confirmation details

Note: Credit/debit card details are processed directly by PAŞA Bank and are NOT stored on our servers.
2.2 Technical Information

We automatically collect certain technical data when you visit our website:

    IP address
    Browser type and version
    Operating system
    Device type (desktop, mobile, tablet)
    Screen resolution
    Referring website URL
    Pages visited and time spent on each page
    Date and time of access
    Click patterns and navigation behavior

2.3 Communication Records

We retain records of:

    Email correspondence with our support team
    Live chat transcripts
    Phone call records (if applicable)
    Feedback and survey responses

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:
Purpose Legal Basis
Processing visa applications Performance of contract
Payment processing Performance of contract
Customer support Performance of contract
Fraud prevention Legitimate interest
Security measures Legitimate interest
Website analytics Legitimate interest (with consent for cookies)
Marketing communications Consent
Legal compliance Legal obligation
4. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery:

    Process and submit your Azerbaijan e-Visa application
    Communicate application status and updates
    Provide customer support and respond to inquiries
    Send confirmation emails and receipts

Payment Processing:

    Process payments securely through PAŞA Bank
    Generate invoices and transaction records
    Handle refund requests

Security & Fraud Prevention:

    Verify applicant identity
    Detect and prevent fraudulent applications
    Protect against unauthorized access
    Comply with sanctions screening requirements

Website Improvement:

    Analyze website usage patterns
    Improve user experience and website functionality
    Develop new features and services
    Conduct statistical analysis

Legal Compliance:

    Comply with applicable laws and regulations
    Respond to legal requests and court orders
    Defend legal claims

5. Cookies and Tracking Technologies
5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.
5.2 Types of Cookies We Use
Cookie Type Purpose Duration
Essential Cookies Required for website functionality, security, and session management Session
Functional Cookies Remember your preferences (language, region) Up to 1 year
Analytics Cookies Help us understand how visitors use our website Up to 2 years
Performance Cookies Monitor website performance and identify issues Up to 1 year
5.3 Third-Party Cookies

We may use cookies from the following third-party services:

    Google Analytics: Website traffic analysis
    PAŞA Bank: Secure payment processing
    Cloudflare: Security and performance optimization

5.4 Managing Cookies

You can control cookies through your browser settings:

    Chrome: Settings → Privacy and Security → Cookies
    Firefox: Options → Privacy & Security → Cookies
    Safari: Preferences → Privacy → Cookies
    Edge: Settings → Privacy → Cookies

Note: Disabling essential cookies may affect website functionality.
6. Data Sharing and Third Parties
6.1 When We Share Your Data

We may share your personal information with:

Government Authorities:

    The Republic of Azerbaijan government for e-Visa processing
    Immigration and border control authorities
    Law enforcement agencies (when legally required)

Service Providers:

    PAŞA Bank (payment processing)
    Cloud hosting providers (data storage)
    Email service providers (communications)
    Customer support platforms

Legal Requirements:

    Court orders and legal proceedings
    Regulatory authorities
    Fraud investigation agencies

6.2 We Do NOT Sell Your Data

evisa.co.az does not sell, rent, or trade your personal information to third parties for marketing purposes.
6.3 Third-Party Service Standards

All third-party service providers are contractually obligated to:

    Maintain appropriate security measures
    Process data only as instructed
    Comply with applicable data protection laws
    Delete data upon service termination

7. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including:

    Azerbaijan (for visa application processing)
    European Union (for certain service providers)

When transferring data internationally, we ensure appropriate safeguards are in place, including:

    Standard Contractual Clauses (SCCs)
    Adequacy decisions by relevant authorities
    Binding Corporate Rules where applicable

8. Data Retention

We retain your personal information for the following periods:
Data Type Retention Period
Visa application data 5 years from application date
Payment records 7 years (legal requirement)
Customer support communications 3 years
Website analytics data 26 months
Marketing consent records Until consent is withdrawn

After the retention period expires, data is securely deleted or anonymized.
9. Your Rights (GDPR & Data Protection)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, you have the following rights:
Right to Access

Request a copy of the personal data we hold about you.
Right to Rectification

Request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data, subject to legal retention requirements.
Right to Restriction

Request limitation of how we process your data.
Right to Data Portability

Receive your data in a structured, machine-readable format.
Right to Object

Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent

Withdraw consent at any time for processing based on consent.
Right to Lodge a Complaint

File a complaint with your local data protection authority.

To exercise your rights, contact us at: [email protected]

We will respond to your request within 30 days.
10. Data Security

We implement comprehensive security measures to protect your data:

Technical Measures:

    SSL/TLS encryption for all data transmission
    Encrypted databases using AES-256 encryption
    Secure payment gateway (PCI-DSS compliant)
    Regular security audits and penetration testing
    Firewall protection and intrusion detection systems
    DDoS protection

Organizational Measures:

    Access controls and role-based permissions
    Employee confidentiality agreements
    Regular security training for staff
    Incident response procedures
    Data protection impact assessments

Physical Measures:

    Secure data center facilities
    Physical access controls
    Environmental controls and monitoring

11. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms:

    We will notify affected individuals within 72 hours of becoming aware of the breach
    We will inform relevant supervisory authorities as required by law
    We will take immediate steps to contain and mitigate the breach
    We will provide information on steps you can take to protect yourself

12. Children's Privacy

evisa.co.az services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent.

If a visa application is submitted for a minor, the parent or legal guardian must provide consent and take responsibility for the minor's data.

If we become aware that we have collected data from a child under 18 without appropriate consent, we will take steps to delete that information.
13. Marketing Communications
Opt-In

We only send marketing communications if you have opted in to receive them.
Opt-Out

You can unsubscribe from marketing communications at any time by:

    Clicking the "unsubscribe" link in any marketing email
    Contacting us at [email protected]
    Updating your preferences on our website

Note: Opting out of marketing does not affect transactional emails related to your visa application.
14. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any website you visit.
15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

For significant changes, we may notify you via email or through a prominent notice on our website.

Your continued use of evisa.co.az after any changes constitutes acceptance of the updated Privacy Policy.
16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

eVisa Services Center LLC

Email: [email protected]
Phone: +994 50 597 43 00
Address: Azerbaijan, Sumqayit City, Mah 42, Apt 15, Man 18.

Response Time: We aim to respond to all inquiries within 48 hours.
17. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority:

For UK Residents:
Information Commissioner's Office (ICO)
Website: ico.org.uk

For EU Residents:
Contact your national Data Protection Authority

For Azerbaijan Residents:
State Service for Antimonopoly and Consumer Market Control

By using evisa.co.az, you acknowledge that you have read and understood this Privacy Policy.