Refund Policy

evisa.co.az is committed to providing excellent visa assistance services. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting them.

1. What You Pay

You pay a single price per traveller for the processing option you choose, and your total is that price multiplied by the number of travellers on the application. Nothing is added at checkout. The current prices, and the refundable and non-refundable portion of each, are published on our Azerbaijan eVisa fee page.

Part of the price	What it covers	Refundable?
Non-refundable part	Preparing, checking and submitting your application, which begins as soon as the application is paid for	Not refundable once that work has begun
Refundable part	The remainder of the price	Refundable in the circumstances set out below

Important: the amount charged is in Azerbaijani manat (AZN). Any US dollar figure shown alongside it is for information only and is not the amount taken from your card. Refunds are calculated and returned in AZN.

2. Refund Eligibility

Refund Scenarios at a Glance

Scenario	Non-refundable part	Refundable part	Total refund
Cancellation before submission	Returned	Returned	Full refund
Cancellation after submission, before a decision	Not returned	Not returned	No refund
eVisa refused by the Azerbaijani authorities	Not returned	Returned	Partial refund
eVisa issued	Not returned	Not returned	No refund
Duplicate payment	Returned	Returned	Full refund
Technical error (our fault)	Returned	Returned	Full refund

3. Detailed Refund Conditions

3.1 Cancellation Before Submission

If you cancel your application before it has been submitted to the Azerbaijan government:

You are entitled to a full refund of everything you have paid
Cancellation must be requested within 24 hours of payment
Contact our support team immediately at [email protected], quoting your application reference

3.2 Visa Application Refused

If your e-Visa application is refused by the Government of Azerbaijan:

You are entitled to a refund of the refundable part of the price
The non-refundable part is not returned, because the work it covers has already been carried out
You must provide proof of refusal (the refusal notification email or document)
The refund request must be made within 30 days of the refusal date

Note: evisa.co.az is not responsible for visa refusals resulting from:

Incorrect or incomplete information provided by the applicant
Failure to meet eligibility requirements
Previous immigration violations
Security or background check issues

3.3 Visa Application Approved

Once your e-Visa application is approved:

No refund is available for any part of the price
This applies even if you decide not to travel
This applies even if your travel plans change

By submitting your application you acknowledge that evisa.co.az will begin work on it immediately. Applications are completed within the time shown for the processing option you chose: 3 working days for standard processing and 3 hours for urgent processing.

3.4 Cancellation After Submission

If you request cancellation after your application has been submitted to the government:

No refund is available for any part of the price
Our service has been rendered by preparing and submitting your application

4. Special Refund Circumstances

4.1 Duplicate Payments

If you accidentally make a duplicate payment:

You are entitled to a full refund of the duplicate amount
Contact us immediately with the transaction details
The refund will be issued within 72 hours of verification

4.2 Technical Errors

If a technical error on our part prevents your application from being processed:

You are entitled to a full refund of everything you have paid
Alternatively, we may resubmit your application at no additional cost
Please provide details and screenshots of the error

4.3 Incorrect Applicant Information

If we make an error in submitting your application:

We will attempt to correct the error at no additional charge
If correction is not possible, a full refund will be issued

If you provide incorrect information:

No refund is available
You may need to submit a new application with the correct information

4.4 Force Majeure

In cases of force majeure (natural disasters, war, government actions, pandemic-related border closures, etc.) that prevent travel to Azerbaijan:

Refund requests will be evaluated on a case-by-case basis
evisa.co.az is not obligated to provide refunds for circumstances beyond our control
Contact us to discuss available options

5. Refund Request Timeframe

Situation	Time limit
Cancellation before submission	24 hours from payment
Refused visa refund	30 days from the refusal date
Duplicate payment	60 days from the payment date
Technical errors	30 days from the incident

Requests submitted after the timeframe may not be eligible for refund.

6. How to Request a Refund

Step 1: Send your request by email

Send your refund request to [email protected]. Refund requests are handled by email; there is nothing to submit on the website.

Step 2: Include the required information

Your refund request must include:

Full name (as it appears on the passport)
The email address the application was made with
Your application reference
The payment transaction ID or receipt
The date of payment
The reason for the refund request
Supporting documents (refusal letter, error screenshots, etc.)

Step 3: Await confirmation

We will acknowledge your request within 24 hours
The review will be completed within 72 hours (3 business days)
You will receive an email telling you the decision

7. Refund Processing

Processing Timeline

These timings apply to refunds only. They are separate from the time it takes to process a visa application.

Stage	Duration
Request review	Up to 72 hours (3 business days)
Notification of the decision	Within 24 hours of the decision
Bank processing	7–14 business days
Total time	10–17 business days

Payment Method

Refunds are returned to the payment method used for the original transaction
We cannot refund to a different card or bank account
If the original card has expired, contact your bank
A refund may be issued in full or in part, depending on which of the circumstances above applies

Currency and Exchange Rates

Payments are charged in Azerbaijani manat (AZN), and refunds are returned in AZN
If your card is held in another currency, your bank converts the amount, and the rate it uses at the time of the refund may differ from the rate at the time of payment
evisa.co.az is not responsible for exchange rate differences
Bank fees or charges are the responsibility of the cardholder

8. Non-Refundable Items

The following are never refundable:

The non-refundable part of the price, once work on the application has begun
Bank transaction fees
Currency conversion fees
Any part of the price, once the eVisa has been issued
Applications cancelled after submission

9. Chargeback Warning

Important notice

Customers are strongly encouraged to contact our Customer Support Team at [email protected] to resolve any billing issues or refund-related questions before initiating a chargeback or payment dispute with their bank.
Initiating a chargeback without first contacting our support team may delay resolution and may require additional verification procedures.
In cases of suspected fraudulent chargebacks, evisa.co.az reserves the right to investigate the matter and take appropriate action in accordance with applicable laws and card network rules.
Nothing in this policy limits or restricts a customer’s statutory rights to initiate a chargeback under applicable card network rules or consumer protection regulations.

10. Acknowledgement

By using evisa.co.az services and agreeing to our Terms and Conditions, you:

Acknowledge and accept this Refund Policy
Agree to raise any refund dispute with us first, as set out above
Agree not to hold evisa.co.az, its employees, shareholders, or agents accountable for application outcomes determined by the Azerbaijan government

Nothing in this policy removes any right you have under applicable consumer protection law.

11. Contact Us

For refund inquiries or to submit a refund request:

Email: [email protected]
Phone: +994 50 597 43 00
Business Hours: 24/7 Support Available